fesco online complaint system

Fesco Online Complaint System Procedure

Fesco (Faisalabad Electric Supply Company) provides electricity to a host of users; however, sometimes a Fesco user does not get proper electricity service or has complaints regarding the Fesco electricity schedule, or has any other concerns. No worries anymore!

The Fesco online complaint system has been introduced, which allows users to submit their complaints regarding Fesco service, schedule, or other concerns. Users do not need to visit the physical office anymore.

In this article, we will be discussing the Fesco Online Complaint system procedure, what issues encourage users to complain, and how you can successfully present your problem before the Fesco support team with ease.

fesco online complaint

Benefits of Online Complaint Registration

There are several advantages of the Fesco Online Complaint System.

  • Can be accessed 24/7
  • Rapid response and can be tracked
  • No requirement to visit physically
  • Paperless Complaint that is eco-friendly

Common Issues You Can Report

Fesco users sometimes have to face different issues that can be complained about. Here are the other issues due to complaints usually sent.

  • Power breakdowns
  • Defective or Burned Meters
  • Overbilling or Incorrect Charges
  • Voltage Problems
  • Delay in Connections
  • Safety Problems

How to Send a Fesco Complaint Online

Here are the steps to proceed Fesco complaint online

  • Visit the complaint portal
  • Enter this portal link https://www.fesco.com.pk/CustomerComplaint.aspx
  • You need to fill out the form properly.
  • Fill, name, CNIC, phone number, email, and electricity bill reference number.
  • Write the complaint, including a detailed description and your accurate address
  • Submit and Note the Complaint Number
  • Once you submit a complaint successfully then a complaint reference number will be given.
  • Keep the complaint reference number in mind to track the complaint later.

How to Track Your Complaint

  • To track a complaint, you have to visit the same portal
  • Hit the track complaint option
  • Add the complaint reference number that was provided after submitting a complaint

You will see the status of your Fesco online complaint, whether it has been reviewed, is pending, or has been resolved successfully.

Alternate Ways to Lodge a Complaint

You can complain without using the form. Here are the ways to contact

  • Fesco Helpline: 118 (for load shedding and breakdowns)
  • UAN: 0800-66554
  • Email: complaints@fesco.com.pk
  • Mobile App: FESCO Light (available on the Play Store)

Conclusion of Fesco Online Complaint

Fesco online Complaint system is assisting those who have been facing issues and want to resolve them. You can send a complaint regarding your issue by visiting the FESCO complaint portal.

Later, you can also track your complaint status through a complaint reference number that was provided after submitting a complaint. The Fesco complaint system is to resolve issues of users and to let users make the most of the Fesco Service

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